Accessibility Policy
NP in family health on demand 24/7 PLLC is committed to maintaining accessibility on its Website, Mobile Applications, and other technology platforms for all of its customers. NP in family health on demand 24/7 PLLC strives to comply with Americans with Disabilities Act Title III (“ADA”) and WCAG 2.0 (Levels A and AA) requirements to improve overall customer experience in a sustainable manner.
Oversight and governance
NP in family health on demand 24/7 PLLC works with third-party accessibility consultants to assist NP in family health on demand 24/7 PLLC and its Informational Technology (IT) team in remediating and maintaining the accessibility of its Website and Mobile Applications. The following departments are responsible for execution of the ADA policy as related to their particular area of the business:
- NP in family health on demand 24/7 PLLC IT team is responsible for procedures and processes designed to assess, monitor, and maintain the functional accessibility of NP in family health on demand 24/7 PLLCWebsite and Mobile Applications.
- NP in family health on demand 24/7 PLLCCustomer Care team is responsible for maintaining a customer support line that assists NP in family health on demand 24/7 PLLC customers with disabilities, as well as both a customer support line and email address where customers with disabilities can report accessibility issues or otherwise provide feedback regarding the accessibility the NP in family health on demand 24/7 PLLC Website and Mobile Applications.
Please report any accessibility issues with the NP in family health on demand 24/7 PLLC’s Website and Mobile Applications to (212) 220-3957 or send an email to support@ivdrips.com. NP in family health on demand 24/7 PLLC will document, consider where appropriate, address accessibility issue submitted through the customer support line or email address.
- NP in family health on demand 24/7 PLLC Legal team is responsible for processing ADA-related complaints and providing guidance to the IT and Customer Care teams and business when appropriate.
Training
NP in family health on demand 24/7 PLLC employees, including its IT teams, actively participate in comprehensive onboarding and ongoing training to ensure understanding of accessibility and functionality of the Website and Mobile Applications.
Response and prevention
The NP in family health on demand 24/7 PLLC team will assess the effectiveness and efficiency of the program on an ongoing basis.The NP in family health on demand 24/7 PLLC team will also ensure a systematic and sustainable approach is taken in any remediation efforts.