CANCELLATION POLICY

We understand that unplanned issues may arise, and you may need to cancel an appointment. If you must cancel your appointment, we respectfully request at least 24 hours advance notice.

• Cancellations received within a 24 hours time frame from the scheduled appointment will be subject to a $40 cancellation fee.
• Cancellations received without a 24 hours time frame from the scheduled appointment will be subject to a $125 cancellation fee.
• Cancellations received within 2 hours prior to the scheduled appointment time are non-refundable.
• Service charge will be applied if patient went through a medical clearance by a nurse practitioner regardless if patient was approved for an infusion

Valid for all fees – the cancellation fee will be deducted from all funds that will be returned if paid in advance or will be charged from the original payment method if funds have not yet been received.

RESCHEDULING POLICY

The client may reschedule his/her appointment at any time under the following conditions:

• In the scenario where the request was submitted 48 hours prior to the day of the appointment, the client will be charged a nominal amount of $40 fee to reschedule their next appointment.
  *This fee will be deducted from the final payment*
• In the scenario where the request was submitted 24 hours prior to the day of the appointment, the client will be charged a nominal amount of $55 to secure their next appointment.
  *This fee will be deducted from the final payment*
• In the scenario where the request to reschedule was received within a period of up to 2 hours prior to the scheduled appointment, the client will be charged for $150 “late rescheduling” fee.
  *This fee will be deducted from the final payment*
• In the scenario where the request to reschedule was received within the 2 hours’ time-frame prior to the scheduled appointment, the client will be charged 50% (non-refundable) “last moment rescheduling” fee. The fee will be determined based on the total amount of the service(s) indicated in the organization database.
  *This fee will apply in addition to the full price of the service(s) booked in advanced*

Fees will be debited from the original payment method if no monies have yet been received.

LATE ARRIVAL POLICY

If a nurse has arrived at the client’s nominated location and the client is not present at the location, the nurse will try to contact the client. If the nurse manages to contact the client within a period of 15 minutes, the client will receive an additional grace period of 15 minutes to show up and will be subject to a $75 “Late Arrival” fee.

If the client fails to arrive within the given timeframe, our “No Show” policy will automatically be applied.

NO SHOW POLICY

If a nurse has arrived at the client’s nominated location and the client is not present, the nurse will try and contact the client. If the nurse fails to contact the client or if the client fails to arrive within a period of 15 minutes, the nurse will leave the facility and the client will be charged the full price of the booked service(s).

SERVICE PREVENTION POLICY

If an infusion is unable to be commenced or completed, the client will be charged a $150 “Concierge” fee. The fee applies in the following circumstances, including but not limited to:

• The client is unable to receive service as information that would prevent service from being conducted was not disclosed at the time of booking.
  *Alcohol withdrawal, drug abuse, etc.*
• The client is unable to receive service because vital signs are out of normal limits e.g. hyper or hypotension, oxygen levels, etc.
• Service commenced but was unable to be completed either due to the client’s request or the nurse’s discretion. For instance, a client unable to tolerate service, vasovagal reaction, etc.
• Service was not completed due to the client’s condition of poor venous access – after 2 attempts.
• Service was not completed due to an unsafe or unsanitary environment.

CONCIERGE & IV DRIPS LOUNGE SERVICES ADDITIONAL FEES POLICY

AFTER BUSINESS HOURS BOOKING

Same day appointments booked after business hours[*], defined by the organization, additional fees stated below will apply accordingly.

• Any appointment that occurs after 8pm is subject to a $150 “Late-night-Hours” fee.
• Any appointment that occurs after 11pm is subject to a $350 “Late-night-Hours” fee.

EXTENDED TIME POLICY

Please note that all service appointments are limited to 60 minutes in duration.

When a service exceeds the allocated 60 minutes, an additional charge will apply for each added 30 minutes, as indicated below.

For every additional 30 minutes, the client will be charged an additional fee of $75.

Range and Location Fee

IV DRIPS aspires to reach and influence as many people as possible. Locations outside of our coverage area may be subject to a $125 travel fee.

Below is a list of the cities that will NOT require a “Range” fee:

New York:

• All 5 boroughs: The Bronx, Brooklyn, Manhattan, Queens, and Staten Island.

New Jersey:

• Toms River
• Lakewood
• Deal

Please be advised that once booked, your appointment will be matched with a nurse for the requested time and location. We understand that unplanned issues may arise, and you may need to change your appointment service location. If you must change the location of your original appointment location, we respectfully request an advanced notice.

• Requests for service location change received without 2 hours’ Notice from the scheduled appointment will be subject to a $150 “service location fee”.

PLEASE BE ADVISED THAT ALL APPOINTMENTS ARE BOOKED WITHIN A ONE HOUR TIME FRAME. ONCE BOOKED, WE WILL MATCH A NURSE TO YOUR APPOINTMENT TO THE REQUESTED TIME FRAME. YOU WILL ALWAYS RECEIVE A CALL OR TEXT TO CONFIRM THE APPOINTMENT TIME FRAME.

Patients over the age of 65 may require blood work review prior to medical clearance and dispatch of a nurse.

WEIGHT LOSS PROGRAM QUALIFICATION, CANCELLATION TERMS AND CONDITIONS:

We strive to provide convenient and efficient healthcare services through virtual visits with our Nurse Practitioners (NPs) and Nurses. We understand that circumstances may arise that require you to reschedule or cancel your appointment. To ensure smooth operations and provide the best possible care for all our patients, we have implemented the following fee policy:

Rescheduling a Virtual NP or Nurse Visit

• If you need to reschedule your virtual NP or Nurse visit more than 12 hours prior to the scheduled appointment time, there will be no fee.
• If you request to reschedule your virtual NP or Nurse visit within 12 hours of the scheduled appointment time, a rescheduling fee of $40 will be applicable.

Cancellation or No Show for a Virtual NP Consult

• If you cancel your virtual NP consult less than 12 hours prior to the scheduled appointment time, a cancellation fee of $125 will be charged.
• If you do not show up for your virtual NP consult without any prior notice, a no-show fee of $125 will be charged.

Cancellation or No Show for a Virtual Nurse Visit

• If you cancel your virtual Nurse visit less than 12 hours prior to the scheduled appointment time, a cancellation fee of $100 will be charged.
• If you do not show up for your virtual Nurse visit without any prior notice, a no-show fee of $100 will be charged.

Please note the following:

• A grace period of 10 minutes will be provided for all virtual visits with our NPs or Nurses. If you join the virtual visit after the 10-minute mark, you will be considered a “No Show,” and the corresponding no-show fee will be charged.
• All fees mentioned above are non-refundable and will be charged to the payment method associated with your account.
• If you have extenuating circumstances or emergency situations that prevent you from attending your virtual visit, please contact our customer support team as soon as possible to discuss your situation.

Service Charge

If patient has gone through a clearance process by our medical team or nurse practitioner and did not pass the clearance process, patient is still subject to a service charge.

We appreciate your understanding and cooperation in adhering to our fee policy. This policy allows us to maintain the quality and availability of our virtual healthcare services. If you have any further questions or concerns regarding this policy, please feel free to contact us.