CANCELLATION POLICY

If you need to cancel your appointment, please contact our office during business hours at least 24 hours in advance. Late cancellations are subject to the following charges:

• Cancellations made the day before your appointment will incur a $75 flat fee if it occurs within 24 hours of your appointment.
• Cancellations made on the day of your appointment will incur a 50% charge of the originally scheduled appointment/service price.
• No-shows or cancellations made either within 2 hours of your appointment or after your designated nurse has arrived at our office are non-refundable and will incur a charge of the full appointment/service price.

Cancellation fees will either be deducted from the total amount of funds returned to you, if paid in advance, or charged to the original payment method if funds have not yet been received.

REFUND POLICY

No refunds are provided for products, service packages, and pre-paid treatments once they are purchased.

Please note that all services and products purchased are final sale, non-refundable and cannot be exchanged for other services. Pre-paid treatments are non-refundable/non-transferrable and have no cash value.

RESCHEDULING POLICY

You may reschedule your appointment for a fee under the following conditions:

• By submitting a rescheduling request 48 hours prior to your appointment. You will be charged a refundable fee of $40 upon rescheduling. Your refund will be applied at the time of final payment as a deduction from the total amount.
• By submitting a rescheduling request 24 hours prior to your appointment. You will be charged a refundable fee of $55 upon rescheduling. Your refund will be applied at the time of final payment as a deduction from the total amount.
• By submitting a same-day rescheduling request at least 2 hours prior to your appointment. You will be charged a refundable “late rescheduling” fee of $150 upon rescheduling. Your refund will be applied at the time of final payment as a deduction from the total amount.
• By submitting a rescheduling request within 2 hours of your appointment. You will be charged a non-refundable “last moment rescheduling” fee in the amount of 50% of the total price of the service(s) booked.

Fees will be debited from the original payment method if no monies have yet been received.

LATE ARRIVAL AND NO-SHOW POLICY

All scheduled appointments are subject to a standard grace period of 15 minutes.

If you are not present at the time your nurse has arrived at the designated appointment location, the nurse will attempt to contact you. If your nurse successfully contacts you within the 15-minute grace period, you may receive an additional 15 minutes to arrive for your appointment, subject to a $75 “late arrival” fee.

If you fail to arrive at the location within the given timeframe, your appointment will be automatically deemed a “no show,” and you will be charged the full appointment/service price.

SERVICE PREVENTION POLICY

In the event that an infusion cannot be commenced or completed for the following reasons, you may be subject to a $150 “concierge” fee:

• You are unable to receive the services because you failed to disclose crucial information, rendering you ineligible or otherwise preventing you from participating in the services, at the time of booking.
  Examples may include, but are not limited to, alcohol withdrawal, drug abuse, etc.
• You are ineligible to receive the services due to abnormal vital signs indicating increased risks or complications, such as hyper/hypotension, low oxygen levels, etc.
• The nurse commenced your services but were not completed at your request or could not be completed due to your nurse’s discretion. For instance, a client unable to tolerate service, vasovagal reaction, etc.
• Your services were not completed due to the poor condition of your venous access (i.e., failure after 2 attempts).
• Your services were not completed due to an unsafe or unsanitary environment at no fault of IV DRIPS or your nurse.

CONCIERGE & IV DRIPS LOUNGE SERVICES ADDITIONAL FEES POLICY

AFTER BUSINESS HOURS BOOKING

Same-day appointments booked after business hours[9am-5pm ET], defined by the organization, will incur additional fees, as stated below:

• Any appointment that occurs after 8pm is subject to a $150 “Late-night-Hours” fee.
• Any appointment that occurs after 11pm is subject to a $350 “Late-night-Hours” fee.

EXTENDED TIME POLICY

Please note that all service appointments are limited to 60 minutes in duration.

If your service exceeds the allocated 60 minutes, you will incur an additional charge in the amount of $75 for each additional 30 minutes.

Range and Location Fee

IV DRIPS aspires to reach and influence as many people as possible. Locations outside of our coverage area may be subject to a $125 travel fee.

Below is a list of the cities that will NOT require a “Range” fee:
New York:

• All 5 boroughs: The Bronx, Brooklyn, Manhattan, Queens, and Staten Island.

New Jersey:

• Toms River
• Lakewood
• Deal

Please be advised that once booked, your appointment will be matched with a nurse for the requested time and location. We understand that unplanned issues may arise, and you may need to change your appointment service location. If you must change the location of your original appointment location, we respectfully request that you provide us with advance notice.

• Requests for service location changes received without 2 hours’ notice from the scheduled appointment will be subject to a $150 “service location fee.”

PLEASE BE ADVISED THAT ALL APPOINTMENTS ARE BOOKED WITHIN A ONE-HOUR TIME FRAME. ONCE BOOKED, WE WILL MATCH A NURSE TO YOUR APPOINTMENT TO THE REQUESTED TIME FRAME. YOU WILL ALWAYS RECEIVE A CALL OR TEXT TO CONFIRM THE APPOINTMENT TIME FRAME.

Patients over the age of 65 may require blood work review prior to medical clearance and dispatch of a nurse.

WEIGHT LOSS PROGRAM QUALIFICATION, CANCELLATION TERMS AND CONDITIONS:

We strive to provide convenient and efficient healthcare services through virtual visits with our Nurse Practitioners (NPs) and Nurses. We understand that circumstances may arise that require you to reschedule or cancel your appointment. To ensure smooth operations and provide the best possible care for all our patients, we have implemented the following fee policy:

Rescheduling a Virtual NP or Nurse Visit

• If you need to reschedule your virtual NP or Nurse visit more than 12 hours prior to the scheduled appointment time, there will be no fee.
• If you request to reschedule your virtual NP or Nurse visit within 12 hours of the scheduled appointment time, a rescheduling fee of $40 will be applicable.

Cancellation or No Show for a Virtual NP Consult

• If you cancel your virtual NP consultation less than 12 hours prior to the scheduled appointment time, a cancellation fee of $125 will be charged.
• If you do not show up for your virtual NP consultation without any prior notice, a no-show fee of $125 will be charged.

Cancellation or No Show for a Virtual Nurse Visit

• If you cancel your virtual Nurse visit less than 12 hours prior to the scheduled appointment time, a cancellation fee of $100 will be charged.
• If you do not show up for your virtual Nurse visit without any prior notice, a no-show fee of $100 will be charged.

Please note the following:

• A grace period of 10 minutes will be provided for all virtual visits with our NPs or Nurses. If you join the virtual visit after the 10-minute mark, you will be considered a “No Show,” and the corresponding no-show fee will be charged.
• All fees mentioned above are non-refundable and will be charged to the payment method associated with your account.
• If you have extenuating circumstances or emergency situations that prevent you from attending your virtual visit, please contact our customer support team as soon as possible to discuss your situation.

Service Charge

If you have completed the clearance process, performed by our medical team or nurse practitioner, but did not pass the clearance process to be eligible for services, you are still subject to a service charge.

We appreciate your understanding and cooperation in adhering to our fee policy. This policy allows us to maintain the quality and availability of our virtual healthcare services. If you have any further questions or concerns regarding this policy, please feel free to contact us.